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Job Title: Travel Operation Supervisor

Company Name: Fly Week Travel

Location: Riyadh, Saudi Arabia

Recruiter: Travexs Employment Services

Job Reference: TRVXS00160

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 About Travexs Employment Services:

Travexs Employment Services is a leading provider of specialized recruitment solutions for the travel and tourism industry across the Gulf Cooperation Council (GCC) region. With a deep understanding of the market and extensive network of industry partners, we help connect top talent with exciting career opportunities at premier travel and tourism companies.

 About the Role:

Travexs Employment Services is proud to partner with Fly Week Travel & Tourism Agency to recruit an experienced Travel Operation Supervisor for their Riyadh, headquarters. In this role, you will be responsible for overseeing the day-to-day operations of the agency's travel services, managing a team of travel consultants, and ensuring the delivery of exceptional customer experiences.

Key Responsibilities:

• Manage and mentor a team of travel consultants, providing guidance, training, and performance feedback
• Oversee the processing of complex travel bookings, including flights, accommodations, ground transportation, and related services
• Maintain strong relationships with travel suppliers, such as airlines, hotels, and tour operators, to negotiate rates and secure the best deals for clients
• Implement operational policies and procedures to enhance efficiency, compliance, and customer satisfaction
• Monitor travel data and trends to identify areas for improvement and drive process optimization
• Serve as the primary point of contact for high-value clients, addressing their feedback and resolving any issues
• Stay up-to-date with industry developments, travel regulations, and emerging technologies to continuously improve the travel services

Qualifications:

• Bachelor's degree in tourism, hospitality, or a related field
• 5+ years of experience in a travel operations or travel management role, preferably within the Saudi Arabia or other GCC market
• Proven track record of successfully managing a team of travel professionals
• Strong customer service orientation, with the ability to handle complex client requests
• Proficient in travel booking systems, data analysis, and reporting
• Excellent communication, problem-solving, and organizational skills
• Fluency in Arabic and English is required

If you are a detail-oriented, team-driven individual with a passion for the travel industry, we encourage you to apply for this exciting opportunity.

Please submit your resume and cover letter through the Travexs Employment Services platform: https://training.travexs.com/en/jobs

We look forward to hearing from you!