Application only acceptable through: https://training.travexs.com/en/jobs
Job Title: Front Desk Manager , Five Star Hotel
Hotel Name: 5 Star Hotel, Confidential
Location: Riyadh, Saudi Arabia
Recruiter: Travexs Employment Services
Job Reference: TRVXS0080
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About Travexs Employment Services:
Travexs Employment Services is a leading provider of specialized recruitment solutions for the travel and tourism industry across the Gulf Cooperation Council (GCC) region. With a deep understanding of the market and extensive network of industry partners, we help travel companies to connect with top talent & exciting career opportunities at premier travel and tourism companies.
Job Description:
The Front Desk Manager is responsible for leading and overseeing the front office operations to ensure exceptional guest service and efficient hotel operations. Key responsibilities include:
- Supervise and manage the front desk team, including scheduling, training, and performance evaluation
- Oversee the check-in and check-out processes to ensure seamless guest experiences
- Handle complex guest inquiries, requests, and complaints, and ensure timely resolution
- Manage the front desk inventory, including room availability, key distribution, and guest records
- Analyze front office performance data and identify opportunities for improvement
- Coordinate with other hotel departments to ensure consistent service standards
- Develop and implement front office policies, procedures, and best practices
- Monitor and maintain front desk area cleanliness and organization
- Serve as the primary point of contact for VIP guests and handle their specialized needs
- Assist with budgeting, forecasting, and inventory management for the front office
- Ensure compliance with hotel brand standards, local regulations, and company policies
Qualifications:
- Bachelor’s degree in hospitality management or a related field
- Minimum 3-5 years of experience in a front desk or front office supervisory role
- Proven track record of leading and motivating a team of front desk agents
- Excellent communication, problem-solving, and decision-making skills
- Proficient in Arabic and English (additional language skills preferred)
- Thorough understanding of hotel front office operations and reservation systems
- Strong attention to detail and ability to multitask in a fast-paced environment
- Flexible to work in shifts, including weekends and holidays
Benefits:
- Competitive salary and performance-based bonuses
- Comprehensive medical insurance coverage
- Opportunities for career growth and development
- Discounts on hotel services and facilities
- Transportation and housing assistance provided
To apply, please visit our website at https://training.travexs.com/en/jobs and submit your resume and cover letter.
